Support
Effective date: 13 November 2026
What changed on 13 November: the free-trial and sign-in records we keep for 2 years, and what deleting a KLO account does to other KLO apps' subscriptions.
Help with KLO Development Manager, from KLO Technical Services Limited, trading as KLO Development Services.
What it is
KLO Development Manager helps you find, appraise and manage land and property development opportunities. It runs on Mac, iPhone and iPad and as a web page at apps.klodevelopmentservices.co.uk/development-manager.
The Mac, iPhone and iPad apps are coming to the App Store soon. Until then, use the web page: the same account and subscription will work in the apps.
Prices and subscribing
£15 a month or £150 a year. Prices include VAT. VAT registration number 481 4401 07. Without a subscription you can open the App and the web page and read what they hold; a subscription lets you add and change records.
On the web page, subscribe through your KLO account; payment is taken by Stripe. In the App, subscribe on the subscription screen; payment is taken by Apple.
Web subscriptions start with 14 days free for a new email; cancel before they end and you pay nothing.
Cancelling
Web: Settings › KLO account › Manage subscription › Cancel. App Store: your Apple ID's Subscriptions settings.
Cancelling stops the next renewal. Editing stays open until the end of the period you have paid for. Your records are not deleted. See the terms (sections 4 and 5).
Refunds
If you subscribed on the web and change your mind, email klo@klodevelopmentservices.co.uk within 14 days of your first payment (after any free trial) and we will refund it in full. After that you can cancel at any time in Settings › KLO account › Manage subscription; editing stays open until the end of the period you have paid for. If you subscribed in the App, refunds are handled by Apple: go to reportaproblem.apple.com. If something is wrong with the App, email us and we will put it right or refund you as the law requires.
Deleting your KLO account
In the Mac, iPhone or iPad app, or on the web page: Settings › KLO account › Delete KLO account… (shown when you are signed in). Deleting your KLO account erases your account and its subscriptions. We keep only a record that your email address had a free trial, and the sign-in log, each for 2 years (see the Privacy Policy, section 5). It does not delete your projects: they are in your own iCloud account and in your browser, and you can delete them yourself in the App or with Settings › Erase everything in this browser. Cancel an App Store subscription in your Apple ID settings first, as deleting the KLO account does not stop Apple charging you.
One KLO account covers every KLO app. Deleting it ends every KLO web subscription on that account, in all KLO apps, straight away, and paid time left is not refunded. To keep another app, cancel only the subscription you no longer want, in Manage subscription.
Where your data is, and backing it up
Web page: your projects are kept in your browser on your device. Clearing the browser's site data erases them unless you have a backup: use Settings › Back this browser up.
App: your projects are kept on your devices and in your own iCloud account, which syncs them between your iPhone, iPad and Mac.
We do not receive your projects. See the privacy policy.
Site Sourcing
Site Sourcing is an optional add-on at £3 a month (VAT included) on top of a subscription, bought on the web page. Site Sourcing is on the web page. It shows registered title outlines on the map and can look up the company that owns a title.
Title outlines are indicative extents from HM Land Registry's INSPIRE index polygons, not legal boundaries. Company owners are from HM Land Registry's company datasets as last published. Check the register before relying on either.
If no owner is found, the title is most likely owned by a private individual: the datasets cover only UK and overseas companies that own land, and never name private individuals.
Planning fees
The statutory planning application fee is worked out for England only.
It uses the fees in force on the appraisal date. Draft fees are used only once they are approved.
Contact
Email klo@klodevelopmentservices.co.uk. We reply within two working days.
