Support
KLO Document Control keeps a project's document register in your company's own Microsoft 365.
- Every drawing and document has its revisions and status, and the history of who did what.
- Transmittals and review requests go from your own mailbox, and replies are found and recorded.
- Firms upload to their own SharePoint folder, and answer reviews on a web page.
- It works on iPhone, iPad and Mac.
Getting help
The help guide takes you through the app page by page:
- on the Mac, choose Help › KLO Document Control Help;
- on iPhone and iPad, go to Settings › Help and press "Open the help";
- on the web, at dc.klodevelopmentservices.co.uk/document-control/help/.
Email [email protected]. Tell us:
- which device you use;
- what you were doing;
- what the app said.
We answer on UK working days (Monday to Friday, not bank holidays), within 2 working days.
Support is by email.
A screenshot helps. Please don't send your company's documents unless we ask; if we do, we use them only to fix the problem, then delete them.
Common questions
Can I try it without Microsoft 365?
Yes. Open the demo project: on the Mac, choose File › Try the Demo Project; on any device, before you sign in, press "Try the demo project" in Setup. It has made-up firms and drawings, stays on that device, and sends nothing.
How do I try it?
Open the demo project: on the Mac, choose File › Try the Demo Project; on any device, before you sign in, press "Try the demo project" in Setup. To try it on your own projects, the first 14 days of a subscription on the web register are free: KLO account › Start 14 days free. Cancel before they end and nothing is charged. Without a subscription you can also open and read your company's projects; making changes needs one.
How much is it?
£18 a month or £180 a year per person, VAT included, under your own Microsoft 365 work address. Subscribe in the web register: KLO account › Subscribe. Firms and guests from outside your company are free. Cancel any time in KLO account › Manage subscription.
It says my organisation's IT must approve KLO Document Control.
KLO Document Control reads and writes the project's documents on SharePoint, so your company's IT administrator approves it once, for everyone. Go to Settings › Approval by IT and press "Send the link to IT…". It sends them the approval link and a one-page guide to what the app asks for.
A consultant can't open what I sent.
Someone outside your company signs in with a code Microsoft sends to their email address. If the links have stopped working, open the firm's page and choose Send links again. If the app says it couldn't make them a guest, your IT needs to approve KLO Document Control (see above).
A transmittal bounced.
When you press Refresh on the Transmittals tab, the app looks for bounce reports in your mailbox. A transmittal that bounced says "Bounced", with Microsoft's reason for each address. Check the person's email address on the firm's page.
I can't see a change someone else made.
Press Refresh at the top of the tab you're on.
How do I turn on the AI?
Go to Settings › AI (Claude), agree to what it sends, and enter your own Anthropic API key. It reads title blocks of drawings waiting in Incoming, and checks what changed between revisions. Turn it off there at any time.
Where are the documents?
In the project's folders on your company's SharePoint site. The register itself is in the
00 REGISTER folder: don't file documents there.
What does KLO keep?
Nothing of your company's register: it stays in your company's own Microsoft 365. For your KLO account, KLO's account server (Cloudflare, Western Europe) keeps your email address, a sign-in token and your subscription state; payments are taken by Stripe. The privacy statement explains what is kept where.