KLO Part L Privacy policy | KLO Development Services

Effective date: 12 October 2026

Who we are: KLO Technical Services Limited, trading as KLO Development Services (company number 16105032), 23 Brook Road, Bomere Heath, Shropshire, SY4 3PU. Contact: [email protected].

This policy explains how the KLO Part L app ("the App") handles information. In short, what you put into the App stays on your devices and in your own iCloud account. We do not run a server that receives it, we cannot see it, and we do not track you.

1. Your data stays with you

Everything you put into the App is stored on your device: sites and plots, the SAP and BREL reports you import (the PDF and the text read from it), junction photographs, summary sheets and their attachments, customer and contact details, and your company's name, logo and colours for documents. If you are signed in to iCloud, it is also kept in the App's private database in your own iCloud account, so that it syncs between your iPhone, iPad and Mac. Apple stores it under your iCloud agreement with Apple. We have no access to it.

Some of what you record is personal data about other people, such as a customer's name, email address and phone number, or the assessor named in a SAP report. For that information you decide what is recorded and why, so you are responsible for it under data protection law. We do not receive it.

2. What the App reads, and what it does not send

The App reads the reports you choose to import, on your device. It does not send them, or anything it reads from them, to us or to anyone else. The App makes no network connections of its own apart from iCloud sync and the App Store (section 5).

3. Camera, photos and location

If you allow it, the App uses the camera, or your photo library, only when you add a photograph to a detail in a photo evidence pack, or a logo or attachment. The photograph is stored with that pack, as in section 1. The App does not read the rest of your photo library.

Approved Document L asks for each evidence photograph to record where and when it was taken. If you allow it, the App reads your device's location while its camera is open, and records it, with the time, in each photograph taken there. A photograph from your library keeps the location and date it already has. The location is stored with the photograph, as in section 1, and goes into the pack and the photo files you export. It is not sent to us or anyone else. If you don't allow location, photographs are taken without one and the pack says so. A Mac does not record a location.

4. The PIN and Face ID or Touch ID

If you turn on the PIN, it is kept in your device's keychain and never leaves the device. Face ID or Touch ID is handled by your device; the App only learns whether the check passed.

5. Subscriptions

Subscriptions are sold and managed by Apple through the App Store. We do not receive your name, email address or payment details. Apple gives the App only what it needs to know whether your subscription is active. You can manage or cancel it in your Apple account settings.

6. Sharing documents

When you export a summary sheet, a photo evidence pack, a spreadsheet of plots or a bundle of files, the App hands it to the share sheet or a save dialog, and it goes only where you send it. The App keeps no record of where it went.

7. Problem reports

If something fails (a change that couldn't be saved, a file that couldn't be written), the App keeps a note of it on your device, with the error message the system gave, and keeps the crash and hang reports Apple gives the App. Nothing is sent. Settings › Problems shows how many there are; Email a Problem Report puts them in an email to us that you can read before you send it, with the App's version and your device's model and system version. Copy Report copies the same text so you can send it another way. The report holds no sites, plots, reports or photos, though an error message can name a file the App was saving. Clear deletes them from your device.

8. What we do not do

We do not collect analytics or crash reports automatically, track you, or show advertising.
We do not sell or share your information.
We do not operate any server that receives your data.

9. Deleting your data

You can delete any site, plot or imported report in the App. Deleting it on one device deletes it from your iCloud copy and from your other devices. To remove everything, use Settings › Data › Delete everything: it deletes every site, report, PDF and photo from that device and from iCloud, and the copies the App keeps on that device.

So that your data can be brought back, the App keeps a few copies of it on each device: one a day (the newest three) and one before the device's iCloud account changes (the newest two). They stay on the device and are listed in Settings › Data. A backup file you make with Settings › Data › Back up everything goes only where you save it, and you delete it there.

You can also delete the App's data from iCloud yourself. On iPhone or iPad, go to Settings › [your name] › iCloud › Manage Account Storage. On a Mac, go to System Settings › [your name] › iCloud › Manage.

10. Your rights

Under UK data protection law you have rights over personal data that we hold about you. In practice, the only personal data we hold is in any email you send us. To exercise your rights, contact [email protected]. You can also complain to the Information Commissioner's Office at ico.org.uk.

11. Children

The App is a business tool for energy assessors, housebuilders, developers and building control. It is not intended for children.

12. Changes to this policy

If we change this policy, we will update the effective date above. If a change affects what the App does with your information, we will say so in the App Store release notes for that version.

13. Contact

KLO Technical Services Limited t/a KLO Development Services 23 Brook Road, Bomere Heath, Shropshire, SY4 3PU Email: [email protected]

KLO Part L is not affiliated with SAP SE, BRE or any SAP software vendor. "SAP" here means the Standard Assessment Procedure, the government's method for rating a home's energy performance.

This document describes in good faith how the App handles data. It is not legal advice.