Support

KLO Part L reads the Part L (BREL) compliance reports your SAP software exports, builds a summary sheet for a whole site in your company's colours, and keeps a photo evidence pack for each plot's thermal junctions. It runs on iPhone, iPad and Mac.

Getting help

Email [email protected]. Say which device you use, the version in Settings › About (for example "Version 1.0 (47)"), and what happened. If a report did not read correctly, attach it if you can; we only use it to fix the problem, then delete it.

Common questions

Which reports can it read?
The BREL compliance report, as exported by SAP 10 software (SAP 10.2), including reports holding several plots in one PDF, which it splits into one per plot. It reads the text in the PDF, so scanned or photographed reports, password-protected PDFs and SAP 2012 reports are refused with a reason rather than guessed at.

A figure looks wrong.
The App shows what it read; the signed SAP output always governs. Open the plot and use "View Imported PDF" to compare. If the App has misread a report, please send it to us.

Something failed, or the App closed.
Settings › Problems › Email a Problem Report sends us the App's version, your device and what went wrong, and you can read it first. On a Mac whose email app isn't Apple Mail, the report goes in the email's text; if no email opens, Copy Report copies it.

How do I put my company on the documents?
Settings › Company on documents: your name, logo, colours, your reference label and a file-name prefix. Every device signed in to your iCloud uses the same details.

My sites aren't on my other device.
Sign in to the same iCloud account on both, and turn on iCloud for the App. The first copy can take a few minutes to arrive.

How do I back up, and bring data back?
Settings › Data › Back up everything makes one file with every site, report, PDF, photo and customer: save it somewhere other than the device. Settings › Data › Bring back from a backup adds anything in a backup that isn't in the App now, including things deleted since; it never changes or doubles what is there. The App also keeps a copy on each device once a day, and before the iCloud account changes; they are listed under Settings › Data, each with Bring Back.

Can I get my plots into Excel?
On a site, the ⋯ menu › Export Spreadsheet (CSV): one row per plot with every figure the App read. Settings › Data › Every plot as a spreadsheet does the same for every site.

What does the subscription cover?
One subscription covers your iPhone, iPad and Mac, and the first month is free. Without a subscription everything you have stays open to read; importing reports and exporting the summary sheet and photo evidence pack need one. Manage or cancel it in your Apple account settings.

Does it need a PIN?
No. The PIN is off until you choose one: the App offers it once, and it can be turned on or off in Settings › Security. Face ID or Touch ID can unlock it too. Once it is on, the App asks for it when it opens, and when you come back after 5 minutes away; Settings › Security can change the 5 minutes. Turning the PIN off asks for it first and then forgets it, so turning it on again means choosing a new one.

I forgot my PIN.
On the PIN screen, tap "Forgot PIN?" and enter your device's passcode (on a Mac, your login password). The old PIN is cleared and you choose a new one. Your data is not touched.

Privacy

See the privacy policy: www.klodevelopmentservices.co.uk/klo-part-l-privacy. In short, your data stays on your devices and in your own iCloud; we cannot see it.

KLO Part L is not affiliated with SAP SE, BRE or any SAP software vendor. "SAP" here means the Standard Assessment Procedure, the government's method for rating a home's energy performance.