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KLO Pre-Con

Support

KLO Pre-Con runs your company's pre-construction procedure as live work.

  • Every step has a role that owns it, and the person in that role signs it off.
  • Each sign-off emails the people it affects.
  • Meetings send Outlook invitations, and hold points stop the work until they're released.
  • It works on iPhone, iPad and Mac, with a sign-off web page for everyone else.

Getting help

The help guide takes you through the app step by step: www.klodevelopmentservices.co.uk/klo-pre-con-help

Email [email protected]. Tell us:

  • which device you use;
  • what you were doing;
  • what the app said.

A screenshot helps. Please don't send your company's documents unless we ask; if we do, we use them only to fix the problem, then delete them.

Common questions

Can I try it without Microsoft 365?
Yes. Choose "Use a practice record on this device". Nobody is emailed from a practice record, and you say who you are, so one person can try every role. It stays on that device.

It says an administrator must approve KLO Pre-Construction (KLO Pre-Con's name in Microsoft 365).
On the sign-in screen or the Company tab, open Approval by IT and choose Send the link to IT…. Your IT signs in as an administrator and accepts once, for everyone. Then choose IT has approved it.

Someone has no iPhone, iPad or Mac.
The emails the app sends link to the sign-off page. On the page they sign in with Microsoft, see their own steps, sign them off with a note and evidence, and answer meeting invitations. People outside your company, such as consultants, can use it too once they're guests in your company's Microsoft 365. A guest needs access to the company's whole Pre-Con folder, leads included, and signs off only the steps of an internal role they've been added to.

An email didn't go.
The app tells you when an email couldn't go. If it says Microsoft 365 didn't let it send from your mailbox: go to the Company tab, choose Sign out, then sign in again and allow KLO Pre-Construction to send email.

I can't see a change someone else made.
Refresh:

  • on iPhone and iPad, tap Refresh at the top right, or pull the screen down;
  • on the Mac, choose View › Refresh (⌘R).

I'm on site with no signal.
The app shows the record as this device last read it, and says when. Sign-offs wait until you're back online: sign off once you have a signal again.

Someone is away.
On the Company tab, choose "Arrange cover…". A deputy covers a person between two dates on every live scheme where that person holds a role. The deputy signs off what they could ("as deputy for"), and gets their emails.

Where are the documents?
Evidence and issued trackers are in the scheme's project, on your company's SharePoint. With KLO Document Control, the same project opens there too.

What does KLO keep?
Nothing of your company's record. It stays in your company's own Microsoft 365. The privacy statement explains what is kept where.

Privacy and terms